Frequently Asked Questions

Shady Grove Campground

7800 Allyn Ln Memorial Way

Cumming, Georgia 30041

You'll enjoy a tent like none you’ve ever seen before! 

The inside of your tent will include:

• floor
• rugs
• beds
• lamps
• bed linens 
• chairs
• heating & A/C unit (depending on the weather)
• electricity outlets for charging your devices
• Keurig coffee maker with (4) K-Cup pods & (2) Timberline Glamping coffee mugs (available for purchase)
• mini fridge

The outside of your tent will have:

• a large gravel site
• (2) hammocks
• charcoal grill with cooking grate
• wood fire pit
• picnic table
• string lights

If you are staying in one of our Retro RV's, expect all of the same luxuries our tents have inside & out! 

Please note that we have removed all cooking utensils, glassware, plating, etc for the health and safety of our guests. 

All bedding is included, but towels and bathing supplies are not. 

Due to the sensitivity of RV restrooms, toilet paper is provided.

• Clothing
• Towels (Beach Towels & Bath Towels)
• Toiletries
• Lighters or Matches (if you plan on having a fire or using the oven in a Retro RV.)
• Food and anything needed for food preparation (including but not limited to: paper plates, utensils, grilling equipment, paper towels, cooler with ice, pots and pans)
• Drinks / drinking water (We supply four Timberline Glamping Co. coffee pods)
• Your favorite people
• Flashlights or lanterns for any walks away from the site
• Firewood and fire starters (Both Firewood and Firestarter can be added on to your stay and be waiting for you when you arrive to your site)
• Sunscreen
• A good book
• Your favorite family game or a deck of cards
• Water toys for the lake (Rentals can be added on to your reservation)
• Staying in one of our Retro RV Trailers? Check out the Retro RV Tips page.

We find it is better to properly set the expectations for everyone before they come Glamping. You will have a very comfortable bed with proper linens. You will have places to sit, places to eat, and places to charge your phone. You will still be able to wake up and have a fresh cup of coffee from a Kuerig Coffee Maker.

We do provide heaters in the winter and air conditioners in the summer, but remember this is a tent with a canvas exterior. The heating and cooling will be just enough to take the edge off, but will not have the same effect of a home. In the summer months, we recommend keeping the doors and windows closed. In colder weather, it is important to bring warm clothing. Although the HVAC's and Fans are quite resilient, they are a piece of technology that can have issues from time to time. When this happens, please let us know and we will do our best to have someone come out and address the issue. Weekends and Holidays can be difficult to have someone come out, but we will do our best. 

You will still be in the outdoors, so you will still see animals, bugs, mosquitos, etc. We do have our accommodations professionally treated each month, but occasionally you will still get visitors. It is all a part of camping.  If you get a visitor that you are not comfortable with, please send us a text or email and we will try our best to have someone come out as soon as possible. Unfortunately, having professionals come out on the weekends and holidays can be rather difficult.  

Most Importantly, you will have a chance to re-imagine the world around you as you make special memories with family and friends.

You may check in to your glamp site at 3pm. Check out time is 11:00am.

At our Lake Lanier location, we have a wonderful bathhouse with restrooms, showers and laundry just a very short walk from our sites (maintained by the staff at Shady Grove Campground)

 INDIVIDUAL RESERVATION POLICIES

Cancellation policy without insurance for individual reservations:

• We offer a 90% refund of your total reservation if cancelled prior to (14) days to the date of your check-in.
• Reservations are non-refundable or transferable to a new date wihin 14 days before the date of your check in. You can instead gift your standing reservation to a friend or family member.
• All cancellations must be submitted in writing via email to lanier@tlglamping.com. Phone cancellations will not be accepted.
• Without travel protection, Timberline Glamping Lake Lanier will not issue refunds for any weather-related event, illness, accident/injury, death of a family member, pre-existing medical condition or any other unforeseen circumstance. In case of a hurricane, tropical storm or other unforeseen state park closure, refunds will only be issued if travel protection was purchased. If the park shuts down due to a weather or other event, and you did not purchase insurance, you will have the option to reschedule for a future date.
• Timberline Glamping Co. has multiple locations, each one owned and operated on separate booking systems, so it is not as simple as moving a reservation at the click of a button. If you are 14 days or more from your reservation and would like to move your reservation to a new property just write us and let us know. There will be a 10% fee assessed to move your reservation. 

Low-cost cancellation policy and what it covers for individual reservations:

• We recommend protecting your trip at the time of your booking by adding Timberline Glamping Travel Insurance. 
• Timberline Glamping Travel Insurance protects your trip in case of inclement weather or any illnesses that might arise. 
• You may add Timberline Glamping Travel Insurance later as long as it is still more than (14) days from your reservation. To add it on, send us an email: lanier@tlglamping.com

The Fine Print for Timberline Glamping Travel Insurance for individual reservations:

• Must Cancel or Move reservation prior to 3pm two days before your reservation for a full refund (minus the cost of the Cancellation Insurance). 
• If you cancel within 48 hours (After 3pm the 48 hrs before your stay), you forfeit your deposit only. 
• Must Have One Policy Per Accommodation
• Non-Refundable
• Must be added 14 days prior to your check-in date or added at the time of your reservation.
• Not Available for Group Reservations 

GROUP RESERVATION POLICIES

• A minimum of (5) Sites must be booked to qualify as a “Group Reservation.”
• Booking a Group Reservation on a weekend or holiday requires at least a (2) night minimum.
• Travel Insurance is not available for Group Reservations.
• Cancellations or date changes must be requested via email at lanier@tlglamping.com, (30) days prior to check in or the entire reservation fee will be charged. 
• Group reservation deposits are non-refundable.

We sure do. Check out the Retro RV Tips page.

We love our furry Glampers! Just add the pet fee for each pet in the add on section at check out or send us an email letting us know ahead of time and we will get that added.

We just ask that you do not leave your pet alone in the tents at any time unless properly crated. You are financially responsible for any damage that is done to our accomodations by your pets.

Sometimes it rains. All of our tents are waterproof and have additional rain guards to ensure you still have an enjoyable experience. In fact, we have been told by guests that experiencing rain in our glamping tents is a great experience.

We do not cancel reservations due to rain, thunderstorms, or illnesses.

We do recommend protecting your trip at the time of your booking with Timberline Glamping Travel Insurance in case of inclement weather or any illnesses that might arise. We do not cancel reservations due to rain, thunderstorms, or illnesses. Adding TLG Travel Insurance is easy, just select it as an add-on when making your reservation. You can also add it later as long as it is still more than 14 days from your reservation. If something comes up, there are no long forms to fill out...just send us an email. 

The Fine Print: Must Cancel or Move reservation prior to 3pm EST the day before your reservation for a full refund. If you cancel within 24 hours (After 3pm EST the day before your stay), you forfeit your deposit. Must Have One Policy Per Accommodation Non-Refundable.

Yes you can, you can take any of the items sold in our online store home with you and we will charge the card on file. You can also just give us a call or send us a text of the items that you like and we deliver them to your glampsite. When in doubt just give us a call.

We do have a lost and found, any item that is left behind will be placed in Lost & Found and remain there for 14 days. On the 15th day, any item left behind will be taken to our local donation center. If you left something behind, we are happy to mail the item back to you and charge the card on file for shipping and packaging (if needed).

 While we all know we would love to truly be able to dicsconnect every now and then, we also know some technology connection is necessary. There is no WiFi at the campground, however, using your phone's hotspot to run your laptop when needed works well for most. 

For All Questions, Please email our team at Lanier@TLGlamping.com. 

A personal guest host will respond to you within 24hrs. 

If you are a current guest staying at the property and have a question or concern, please text the team. The contact number can be found inside the accommodation and is also located on your confirmation email.